Digital transaction authorization

Case study contents:

  • Prior situation analysis
  • Main challenges
  • Project execution
  • Business and technology outcomes and improvements
  • Testimonials

Omnichannel sales transition

ČSOB, a leading Slovak bank with more than a 50-year tradition, is frequently awarded expert recognition in Slovakia and abroad. It belongs to the KBC group that offers banking and insurance services through commercial representatives and offices. Apart from its significant share of the domestic market in Belgium, the group is also present in Central and Eastern Europe.

The shift to omnichannel sales and a digital environment presence became key from the point of view of the bank’s competitive position on the market. The project was highly sensitive in terms of the planning of and compliance
with the established implementation schedules due to the high number of systems that required integration.


Main project goals:

  • Increase the availability of products in the
    digital environment
  • Launch the electronic signature for clients
  • Enable the omnichannel availability of the
    electronic signature (office branches and
    digital channels)

Case study language - English

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